Returns & Order Changes

If preparation or dispatch has not progressed, contact KOTO support promptly to ask about a cancellation or change. KOTO will confirm whether the request can be handled in light of the production and delivery stage.

For made-to-order, custom, altered, limited, or already-prepared pieces, available options can depend on the production stage and the rights that apply to you.

For an incorrect item, verified defect, or delivery problem, contact support with your order number, clear details, and photos where useful. KOTO will review the request and give written next steps.

KOTO may provide repair, replacement, or refund where required by applicable law or where KOTO approves it after review. Do not send an item back until KOTO has confirmed the return instructions.

To the extent permitted by applicable law, KOTO does not offer discretionary change-of-mind returns for made-to-order, custom, altered, worn, washed, customer-damaged, or final-sale pieces.

Nothing in this policy removes mandatory consumer protections that apply to your purchase.